History
For more than a decade, CyberAccess has been a leading provider of enterprise access interfaces used to monitor and manage switches and operations support systems (OSS) within the global telecommunications industry.
Our first major business process management product, SwitchTermTM was designed and implemented as the foundation for Ameritech’s project to modernize and optimize their Cleveland network operations center. This joint effort was a major success and helped to establish our reputation in the industry. In addition to the resulting direct sales of this product, Lucent Technologies embedded SwitchTerm into a number of their worldwide operations support systems offerings. The extensive installed base created through both sales channels established SwitchTerm as the de facto standard in telecom network operations centers.
Our domain expertise and our ability to partner with our customers to solve real-world problems have allowed us to create tools that capture and reuse a knowledge base of best practices and frameworks. Consistent with our vision, this legacy has been the pathway to our growth in the telecommunications industry and beyond.
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