CyberAccess designs, develops and integrates network-deployed, platform-independent workspaces and tools to enhance individual productivity. We provide these solutions worldwide directly to telecom and other industries, through partners, and via OEM agreements.

How NOCPilot Addresses Barriers to Productivity in Network Operations Centers

• Recovers productivity lost as network technicians switch among silo applications and move data manually among them.
• Integrates legacy applications which cannot be integrated by re-writing (impossible or too costly)
• Includes SwitchTerm terminal emulation, which was originally developed to permit "integration-on-the-glass" of these silo applications
• allowing techs to have multiple applications at their finger-tips on one desktop
• permitting scripted integration of functions and information
• The NOCPilot platform expands SwitchTerm's powerful scripting capability to full workflow automation. It integrates existing network elements and operations support systems with collaboration tools and documentation across the enterprise.
• NOCPilot minimizes time-to-productivity because
• it is delivered on an appliance server
• workflows can be created either through recording actions or via graphical user interface without programming.

Network Operations Centers

A network operations center (NOC) is an organization’s focal point for network troubleshooting, network element software provisioning and updating, router and domain identity management, network performance monitoring, and coordination with affiliated networks. A network operations center is a human/computer context from which a telecommunications network is supervised, monitored, and maintained. Large enterprises with extensive networks, as well as commercial network service providers, typically have one or more network operations centers.

Beyond Telecom

These NOC characteristics have been present in large enterprises for the past several decades. However, the ever growing dependency on computers and other networked managed equipment now demands that almost every business incorporates NOC functions in order to maintain competitive levels of service quality and interconnectedness. Today’s reality is that network devices, software, firmware and hardware, as well as the people assigned to them, need to be managed with the same mission-critical approach that has long existed in telecom and large enterprise NOCs.

   What makes meeting these needs difficult and expensive is the existence of a wide range of legacy applications (silo applications) which require complex and challenging attention from NOC engineers. CyberAcces's contribution over the years has been to provide workspaces and integrated tools which provide the means to easily record best practice workflows and then execute them in context with supportive information and collaboration at the user's fingertips.

Monitoring, Access and Automation

CyberAccess has established its market position in telecom identity and access management, and process automation through the development and deployment of two highly reliable and functional products—SwitchTerm5^TM and SwitchTermJ^TM. The functionality of these classic products has been significantly expanded with NOCPilot^TM, which uses the IBM Expeditor^TM framework to extend and amplify the SwitchTerm solutions to a multi-platform application. From the beginning, our design focus has been to remain close to the exacting needs of our telecom customers.

   We have done this by providing:

• market required stability
• terminal emulation accuracy for market specific systems
• 24/7 mission critical support
• workgroup configurable interface policy options
• best practices leverage through recording and scripting workflows.

   If your needs require traditional Linux/Unix based server deployed solutions delivered to workstations, thin or ultra-thin clients, SwitchTerm5 is the choice.

   If your needs require a platform independent Java-based solution provision from an appliance server, then you want NOCPilot^TM with SwitchTermJ.