NOCPilotTM

NOCPilot^TM is a display and interaction interface through which project task management and processes enable clarity, significance and action in all daily activities. NOCPilot’s engaging interface surfaces, through portlets, industry standard network management systems along with customized information all contextualized into four discrete areas:

• Alerts—for mission critical notifications
• Performance monitoring—to view the key performance indicators and other charts and metrics of devices, systems or personnel for which the user is responsible
• Accesses—systems, applications and file accesses for which the user has permissions to take necessary actions
• Communications—collaboration and communication tools and applications.

NOCPilot is built on the powerful Eclipse open-source framework, as surfaced through IBM Expeditor. Within this framework, databases, document management, single sign-on identity and access management, activity explorer and other solutions connect via a client-side Property Broker. This architecture creates a high performance collaborative role-based work environment, which minimizes time-to-value. CyberAccess’ interface framework organizes the disparate systems, applications and streams of notifications, alerts and reports into clearly organized contextual information. NOC best practices are surfaced as patterns and the paths to productivity can be captured and reused.

CyberAccess’ legacy applications and device management toolkit, SwitchTermJ^TM, facilitates workflow task automation and interaction with devices via its EmPathway^TM scripting engine, which is embedded within NOCPilot. The EmPathway scripting engine manages and executes Hands-on Pattern Path (HoPPTM) scripts that aggregate into single clicks all of the navigation and credentials necessary to move from one state to another precisely where the next interaction between the user and computer are required. HoPP script technology can be used across applications and systems to effectively eliminate much of the wasted wait-times that users typically encounter with the repetitive tasking of navigation keystrokes, mouse clicks, log-ins and log-outs. Moreover, individual HoPP scripts can be linked together iteratively to provide progressively greater power and efficiency to the user.

The primary value of NOCPilot lies in its ability to utilize all of a NOC’s existing legacy management systems and artifacts by creating composite applications to maximize productivity through patterns of best practices.

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Individual User Benefits Within the NOC

NOC-Pilot’s^TM role based, goal-oriented architecture allows individual users to focus on their specialized requirements in the network operations center:

Level 1: A Level 1 operator, typically a help desk or technical support, is first to receive information or notice a problem. Their goals include quickly resolving or escalating every problem while avoiding errors and confrontations with superiors. NOC-PilotTM incorporates notification systems to alert users to issues, thereby assuring that the Level 1 user is continuously aware of network status and automatically keeping others informed. CyberAccess’ automation of event-driven simultaneous notifications accelerates this process and assures the utilization of best practices for the highest quality of service (QoS).

Level 2: Level 2’s goals are to minimize clerical and repetitive tasks. Consistent with their role as heroes within the NOC, these hands-on users need to be available for quick problem solving. NOC-Pilot’sTM ability to capture best practice patterns and incorporate them into a reusable knowledge base is particularly vital to their success.

Level 3: The knowledge base and task automation also address Level 3’s goals of eliminating downtime, pushing tasks to the lowest level (and thereby earliest) opportunity for resolution. These productivity gains allow Level 3 to increase its focus on implementing continuous incremental improvements by librarying HoPP task scripts and chaining previously documented best practices for task automation.